Terms and Conditions

  1. The present offer is valid only until the specified date. This offer includes only the quoted services.
  2. Any approved quotation for which booking management has been initiated at origin and is canceled 10 days before the ETD is subject to cancellation fines, which will be communicated and billed at destination (variable cost according to shipping line / Origin).
  3. . If this offer does not include international insurance, it should be noted that the shipper’s activity in the event of a claim is limited according to established international rules. In order to cover any risks for your company, we suggest insuring each shipment through appropriate transportation insurance. If you wish to insure the merchandise with BEST INTERNATIONAL CARGO SAS, please make a written request.
  4. This offer is specific to the general data of the cargo and transportation provided by the client.
  5.  If this offer does not include customs taxes, we suggest estimating these costs that will be generated at origin or destination. If you want BEST INTERNATIONAL CARGO SAS to provide the quotation, you must provide certain data to make the estimated calculation.
  6. All local payments generating VAT are subject to settlement according to current legislation.
  7. The general payment method is against delivery of documents, except by prior agreement with us.
  8. BEST INTERNATIONAL CARGO SAS. Has the freedom to select the carrier according to reservations, itineraries, transit times, frequencies, etc.
  9. The responsibility of BEST INTERNATIONAL CARGO LTDA. Is limited to the legal clauses stipulated by the companies participating in each transportation contract.
  10. Our invoice is made with the exchange rate governed by the TRM of the dollar + 1.20% FOR MARITIME SHIPMENTS, TRM of the dollar + 30 pesos FOR AIR SHIPMENTS, applying the higher rate between the shipment date and the billing date.
  11. BEST INTERNATIONAL CARGO SAS. Acts as an intermediary, therefore, it is not responsible for delays, unforeseen events, transshipments, acts of force majeure, and others that may occur in the operation.
  12. Shipping lines and airlines require advance booking or space request at origin. Therefore, we appreciate being notified before the merchandise is ready by the supplier, in order to comply with our service offered to you.
  13.  Dispatch instructions: Proper handling of every dispatch requires clear and complete instructions in writing from the importer/exporter.
  14. In case of ordering local pickup, dead freight is incurred if the client cancels once the truck is on-site; cancellation must be informed at least 2 hours in advance.
  15.  It is the shipper’s responsibility to ensure that the packaging is suitable for international transportation, according to the particular characteristics of the merchandise. This includes compliance with the International Standards for Phytosanitary Measures No. 15 and resolution 1079 of 2004 of the ICA, for handling wooden packaging.
  16. Weight/Volume: The freight charges may vary depending on the weight and/or volume of the cargo recorded at the time of delivery to the carrier.
  17. Weight and Pieces: We work on a basis of gross weight and number of pieces; no opening of pieces or inventory of the merchandise is made unless there is an express written order from the client, who assumes the cost of inventory and repackaging.
  18. Expiry and Claims Period: It is the customer’s responsibility to notify in writing any claim within 48 hours following the receipt of the cargo, otherwise, the right to make any claim will be lost.
  19. Invoicing: The invoicing of the service is done in Colombian Pesos or in United States Dollars; With the exchange rate greater comparing the manifest date and the billing date.
  20. The knowledge of the merchandise in terms of technical specifications, as well as its packaging and the signing of the dangerous goods declaration, are the exclusive responsibility of the shipper. The quantities as well as the packaging of the merchandise must comply with the requirements specified in the International Standards regulating the transportation of dangerous goods (IATA OACI {3} International Civil Aviation Organization).
  21.  Exportation: for any Export shipment, payment of the advance request or invoice is a requirement for the dispatch of the cargo. BEST INTERNATIONAL CARGO SAS., reserves the right to accept Export shipments with Freight collect.
  22. Importation: in Import shipments, payment of the invoice is a requirement for the release of the transportation document at the airport of arrival.
  23. BEST INTERNATIONAL CARGO S.A.S assumes responsibility for the proper selection of carriers and other logistics service providers, as well as for the proper execution of the respective contracts, based on the information provided by the client. Its responsibility is governed by the terms of the commercial mandate contract with representation. The maximum limit of its liability will be determined by the law applicable to the journey in which the damage occurred, or failing that, one US dollar (USS $ 1.00) per kilogram of gross weight of the transported merchandise. BEST INTERNATIONAL CARGO S.A.S does not accept liability based on the declared value of the goods. In any case, the total and cumulative indemnification for any event that BEST INTERNATIONAL CARGO S.A.S must pay to the client will not exceed in any case a sum equivalent to USS $ 1,000.
  24. BEST INTERNATIONAL CARGO S.A.S does not assume responsibility for damages and loss of goods when they are under the custody of carriers or other contracted logistics service providers, against whom the claim will be made on behalf and for the account of the client, in accordance with the law that regulates each contract.
  25. All claims must be submitted by the customer within a maximum period of 48 hours counted from the date on which the goods were delivered or should have been delivered.
  26. If the quotation is in DDP terms, our responsibility is limited to coordination and under no circumstances are we responsible for third-party management, changes in the customs regulations of the country of entry, or delays by the importer or assigned customs agent
  27. The exporter or importer is responsible for paying all expenses associated with their nationalization and/or shipment process, which are charged by third parties such as warehouses, docks, ports, airports, or port operators for the normal processing of their merchandise. Best International Cargo SAS, in no case, can be held responsible for them. The amounts indicated for this item in our settlement are provisional in nature, for the importer’s or exporter’s reference; however, the actual amount will be charged according to the invoices issued by the third parties
  28. By our company’s policies and due to the high risk that currently exists, all merchandise must have its respective specific transportation policy to cover, AMONG OTHER ASPECTS, THEFT AND/OR LOSS AND/OR DAMAGE TO THE GOODS. If not authorized by the client, we must receive from them an express confirmation authorizing transportation by our company without insurance policy. **Considering that in this case, THE CARGO TRAVELS AT THE EXPENSE AND RISK OF THE IMPORTER in the absence of a WRITTEN EXPRESS ORDER FOR TRANSPORT INSURANCE, if an external policy is taken, it must contain a clause of NO SUBROGATION TO THE LAND TRANSPORTER**